We understand returning an item can be a hassle, so we've made this process as easy as possible.

If you don't love the item you purchased from Divitae—for any reason—simply return it using our free return shipping label* within 30 days for a full refund, less any initial shipping charges. You may also return your item for an exchange or store credit, if you'd like.

  Items returned must be in their original, unused condition with all authenticity cards, dust covers, tags, packaging and protector tapes intact. Items returned in any other condition will be subject to a restocking fee or returned at our discretion. 

Returns must be mailed back within 30 days of an approved return request or will be voided.

*Free return shipping labels are provided on US orders only.

Return instructions

1. Submit A Return

To request a return, submit a return request using our online form. You will need your email address and order number, which can be found in the original confirmation email you received.

*Due to the value of our items, a signature is required upon delivery on most orders for your protection and ours.

2. Print a Free Return Shipping Label and Ship 

Once your return request has been submitted, you will be able to print a free return shipping label. Simply affix this label to the package and drop it off at any post office or leave it with your carrier.


3. Receive a Refund within 48 Hours of Delivery

Once we receive your return, your refund will be credited to the initial payment method within 48 hours of receipt. An email confirmation will be sent once the return has been processed. Please allow 3 to 5 business days for the refund to reflect on your account. 

If you are requesting an exchange, your exchange will be processed within 48 hours of receipt and you will be emailed a new tracking number for the exchange.If you have specific questions about our return policy not addressed here, please email us at support@divitiae-glamour.com. 

4. Inspection and Restocking Fee

Returned items will be inspected upon receipt and will be rejected for for the following reasons:

• Item was returned in used, damaged, or materially different condition
•   Products deemed unfit for resale

Restocking fee

Restocking fees will be charged fairly and in accordance with Divitiae Glamour's policies. Divitiae Glamour will always provide

clear documentation when applying these fees to ensure transparency for both Divitiae Glamour and buyers.

Restocking fee percentages will be based on the type of item and its condition upon return:

1. The buyer changes their mind about a purchase and returns an item in the original condition within the return window - NO restocking fees (Buyer pays return shipping)

2. The buyer changes their mind about a purchase and returns an item in the original condition outside of the return window - 20% restocking fee (Buyer pays return shipping)

3. The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier - NO restocking fees (Seller pays return shipping)

4. The buyer receives a used or damaged item - NO restocking fees (Sller Pays return) see section 4

5. The buyer returns a used item with minor damage - 30% restocking fee (Buyer pays return shipping)

6. The buyer returns a used item with severe damage - 55% restocking fee (Buyer pays return shipping)

7. The buyer returns a materially different item than what was delivered - 100% restocking fee (Buyer pays return shipping)

8. The buyer returns an empty box or package - 100% restocking fee (Buyer pays return shipping)

9. The buyer returns an item they received that is materially different from what they ordered - NO restocking fees (SELLER Pays return)