FAQ's
BRAND AUTHENTICITY
Are your products authentic?
The products sold on BrandsGateway are all 100% original and have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached. We provide a signed and stamped reseller certificate for all the brands listed on https://divitiae-glamour.com/.
How do you guarantee that your products are authentic?
We procure our stock directly from the brands, ensuring we possess all necessary documentation to authenticate our products.
Here are five ways to distinguish fake brands from real ones:
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Research the Brand: Conduct thorough research on the brand, including its history, reputation, and official website. Fake brands often lack an established presence or have inconsistencies in their background information.
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Check Authenticity Labels: Authentic brands usually have unique labels, holograms, or serial numbers that verify their products. These labels are difficult to replicate, so always inspect them closely.
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Examine Product Quality: Authentic brands prioritize quality, using high-grade materials and craftsmanship. Be wary of products with inferior quality, such as uneven stitching, faded colors, or flimsy materials.
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Purchase from Authorized Retailers: Buy products from authorized retailers or the brand's official stores. Authorized sellers are more likely to carry authentic merchandise, reducing the risk of purchasing counterfeit goods.
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Beware of Unrealistic Prices: If a deal seems too good to be true, it probably is. Counterfeit products are often sold at significantly lower prices than their authentic counterparts. Compare prices across multiple sources to ensure consistency and avoid suspiciously low prices.
LIMITED QUANTITY
Why do you offer limited quantities on some items?
We offer limited quantities on our platform because we exclusively provide past-season overstocks directly sourced from the brands. However, this also enables us to offer substantial discounts on our offerings. Please be aware that we recommend finalizing your purchase as soon as possible, as it's uncommon for us to restock the same item.
How often do you receive new arrivals?
We regularly receive fresh updates on our inventory, typically adding 300-400 new products to our website each week. Additionally, we actively pursue partnerships with top brands to expand our offerings.
Do you offer a variety of sizes in your luxury fashion items?
Yes, we offer a range of sizes to accommodate different body types and preferences.
DISCOUNTED PRICING
Why are all your products offered at discounted prices?
Here are five reasons why we offer discounted prices on our luxury fashion products while maintaining our luxury standards:
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Overstock Management: We carefully source our inventory from popular brands who seek to carefully manage their overstock luxury fashion items. Discounting allows us to swiftly move excess inventory for top brands seeking to maintaining the exclusivity of their brands. We sourced all our inventory at discounted prices, which in turn allows us to pass on the savings to our customers.
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Promotion and Marketing: Offering discounted prices provides an opportunity for promotional activities and marketing campaigns, attracting new customers and retaining existing ones. It enhances brand visibility and creates buzz around our luxury products.
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Customer Satisfaction: By offering discounted prices on luxury items, we make these coveted products more accessible to a broader range of customers. This enhances customer satisfaction by allowing more individuals to experience the luxury and prestige associated with our brand.
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Clearance of Seasonal Collections: Discounted pricing enables us to clear out seasonal collections efficiently. This ensures that our inventory remains current and aligns with the latest fashion trends, maintaining our reputation as a leading luxury fashion retailer.
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Building Loyalty: Discounted prices can foster customer loyalty by providing value and affordability without compromising on quality. Customers appreciate the opportunity to purchase luxury items at lower prices, leading to repeat purchases and positive word-of-mouth recommendations, ultimately strengthening our brand loyalty.
SHIPPING
How long does it take to process and ship orders?
Orders are typically processed within 1-2 business days, and shipping times vary depending on the destination. You can find more details on our shipping page.
Do you offer international shipping for your luxury fashion products?
Yes, we offer international shipping to many countries worldwide. Please check our shipping policies for more information on specific destinations and rates.
Can I track my order once it's been shipped?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment platforms.
RETURN/REFUND
What is your return policy for luxury fashion items?
We offer a hassle-free return policy within 14 days of receiving your order. Please refer to our return policy page for detailed instructions.
Can I exchange an item for a different size or color?
Unfortunately, we do not offer exchanges due to our product sourcing logistics, and limited inventory form our partener brands.
How do I initiate a return?
To initiate a return please contact our customer service team with your order details. They will assist you with the process and provide further instructions.
